Introduction

At Absolute Solutions Technology (ABSOTECK), we are committed to providing quality technology products and a reliable shopping experience for our customers.

This Refund and Returns Policy explains the conditions under which products purchased from our website may be returned, exchanged, or refunded.

By placing an order on our website, you agree to the terms of this policy.

Products Covered

This policy applies to products sold by ABSOTECK, including but not limited to:

  • Storage devices
  • Phone accessories
  • Computer accessories
  • Networking accessories
  • Bluetooth speakers
  • Charging accessories
  • Content creation kits
  • Other IT and technology products

Return Eligibility

You may request a return where:

  • The product delivered is defective or damaged.
  • The product delivered is different from what was ordered.
  • The product is incomplete or missing essential parts.
  • The product does not match the description on our website.
  • The wrong item was delivered.

To be eligible for return, the product must be:

  • Returned within 48 hours from the date of delivery.
  • In its original packaging, where applicable.
  • Accompanied by proof of purchase, such as order confirmation, invoice, or receipt.
  • Returned with all accessories, manuals, warranty cards, tags, cables, and parts originally supplied.

Non-Returnable Items

For hygiene, security, or product integrity reasons, some items may not be eligible for return unless they are defective or damaged upon delivery.

Non-returnable items may include:

  • Opened earbuds, earpieces, headphones, or similar personal-use audio accessories.
  • Products damaged due to misuse, negligence, or improper handling.
  • Products with missing parts, accessories, packaging, or manuals.
  • Items altered, repaired, or tampered with by the customer or a third party.
  • Software products, antivirus licences, internet security licences, or digital activation codes once delivered or activated.
  • Clearance, discounted, or promotional items marked as “final sale,” unless defective.
  • Products damaged by power surge, liquid exposure, physical impact, or unauthorised repair.

Return Process

To request a return, please contact ABSOTECK customer support through:

Address: 9, Medical Road, Ikeja

Email: info@absolutesolutions.com.ng

Phone: 07044345492, 07039999091

Website: www.absoteck.com

Your return request should include:

  • Order number
  • Full name
  • Phone number
  • Product name
  • Reason for return
  • Photos or videos showing the defect, damage, or wrong item, where applicable
  • Proof of purchase

Once your request is received, our team will review the details and advise you on the next steps.

Please do not return any product without first contacting ABSOTECK and receiving return instructions.

Inspection and Approval

All returned products will be inspected upon receipt.

ABSOTECK reserves the right to reject a return request where:

  • The product is not in the condition stated by the customer.
  • The defect was caused by misuse or improper handling.
  • The product is returned outside the approved return period.
  • The item returned is incomplete or different from the item delivered.
  • The product has been tampered with, repaired, or modified.

Where the return is approved, ABSOTECK may offer a replacement, exchange, store credit, or refund, depending on the nature of the issue and product availability.

Refunds

Where a refund is approved, the refund will be processed using the original payment method or any other method agreed with the customer.

Refund timelines may vary depending on:

  • Payment method used
  • Bank processing timelines
  • Payment gateway processing timelines
  • Internal verification requirements

Refunds may take 10 business days after approval.

Delivery fees may not be refundable unless the return is due to an error by ABSOTECK, such as delivery of a wrong, damaged, or defective item.

Exchanges and Replacements

Where a product is defective, damaged, or incorrectly supplied, ABSOTECK may offer a replacement or exchange, subject to product availability.

If the same product is unavailable, the customer may be offered:

  • A similar product of equal value;
  • Store credit; or
  • A refund, where applicable.

Any price difference for an upgraded product will be paid by the customer before dispatch.

Warranty Claims

Some products may come with a manufacturer’s warranty or supplier warranty. Where applicable, warranty claims will be handled in line with the warranty terms provided by the manufacturer, supplier, or authorised distributor.

Warranty may not cover:

  • Physical damage
  • Liquid damage
  • Power surge damage
  • Misuse or negligence
  • Unauthorised repairs
  • Normal wear and tear
  • Damage caused by incompatible devices or accessories

Customers are advised to keep their receipts, warranty cards, and original packaging where possible.

Delivery Costs for Returns

Where the return is due to an error by ABSOTECK, such as wrong item delivery or confirmed defective product on arrival, ABSOTECK may cover the return delivery cost.

Where the return is due to customer preference, wrong selection, or change of mind, the customer may be responsible for the return delivery cost.

Returned products should be properly packaged to prevent damage during transit. ABSOTECK will not be responsible for items damaged while being returned due to poor packaging by the customer.

Order Cancellation

Customers may request cancellation of an order before the order is processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible, and the return process may apply.

ABSOTECK reserves the right to cancel an order where:

  • The product is out of stock.
  • Payment is not confirmed.
  • Delivery information is incomplete or incorrect.
  • A pricing or product listing error is identified.
  • Fraudulent or suspicious activity is suspected.

Where ABSOTECK cancels a paid order, the customer will be eligible for a refund.

Damaged or Defective Items on Delivery

Customers are encouraged to inspect products immediately upon delivery.

Where an item is damaged, defective, or incorrect, please notify ABSOTECK within 48 hours of delivery.

Your complaint should include photos or videos of the product and packaging to help us verify the issue quickly.

Change of Mind Returns

ABSOTECK is not obligated to accept returns based solely on a customer's change of mind and may approve such requests at its sole discretion. --- This avoids creating an expectation that change-of-mind returns are a right.

  • The product is unopened and unused.
  • The product is in its original packaging.
  • The return request is made within the approved return period.
  • The product is not part of the non-returnable category.
  • The customer bears any applicable return delivery cost.

Change of mind returns are subject to inspection and approval.

Contact Information

For refund, return, exchange, or warranty enquiries, please contact:

Absolute Solutions Technology (ABSOTECK)
Address: 9, Medical Road, Ikeja

Email: info@absolutesolutions.com.ng

Phone: 07044345492, 07039999091

Website: www.absoteck.com

Policy Updates

ABSOTECK may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with the updated effective date.

Customers are encouraged to review this policy before placing an order.