Frequently Asked Questions
Faq
How do I place an order?
Simply browse our catalog, add your desired items to cart, and proceed to checkout. You can also reach out to us directly via WhatsApp, phone, Instagram or TikTok if you'd prefer to order that way.
What payment methods do you accept?
We accept bank transfers, card payments, and other secure payment options available at checkout. Orders are processed after payment has been successfully confirmed.
Are your products original/authentic?
Yes. We source directly from authorized distributors and trusted suppliers to ensure every product we sell is genuine and meets quality standards.
Do you offer warranties on your products?
Yes, applicable products come with a manufacturer or store warranty. Warranty terms vary by product category โ check the product page or contact us for specifics before purchase. However, warranty does not usually cover:
- Physical damage
- Liquid damage
- Power surge damage
- Misuse or negligence
- Unauthorized repairs
- Normal wear and tear
- Damage caused by incompatible accessories
Do you deliver nationwide?
Yes. We deliver nationwide through trusted delivery partners. Delivery options, timelines and costs depend on your location.
How long does delivery take?
Orders within Lagos typically arrive within 1-2 business days, while other locations may take longer depending on courier availability.
Can I track my order?
Yes, once your order ships, you'll receive tracking details or a confirmation update so you know exactly when to expect it.
What if I receive a damaged or wrong item?
Contact us within 24-48 hours of delivery with photos of the item. We'll arrange a replacement or refund promptly, in line with our return policy.
Can I return or exchange a product?
Yes, you may request a return or exchange if:
- The product is defective or damaged.
- You received the wrong item.
- The product is incomplete or missing essential parts.
- The product does not match its description.
Who pays for return shipping?
If the return is due to our error (such as a wrong or defective item), we may cover the return shipping cost.
If the return is due to a change of mind or incorrect product selection, you may be responsible for the return shipping cost.
Can I cancel my order?
Yes. Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, cancellation may no longer be possible, and our return policy will apply.
Do you offer bulk or wholesale pricing?
Yes, we work with businesses, schools, offices, and organizations that need bulk orders. Reach out to us directly for custom pricing and availability.
How can I contact Absoteck for support?
You can reach us via WhatsApp, phone, email, or through the contact form on our website. Our team typically responds within same business day.
Do you restock sold-out items?
Yes, we regularly restock popular items. Follow us on social media or subscribe to our newsletter to get notified when your favorite products are back.
Are your prices negotiable?
Our prices are set to reflect genuine value โ quality and dependability without unnecessary markups. For bulk orders, we're happy to discuss custom pricing.









